With the release of the latest game update (18.1.3), we’ve introduced new Chat Moderation technology, with the intent of reinforcing and adding new tools to ensure all players have a great experience when chatting with their fellow Survivors in the game.
As we previously highlighted, it is a priority for us to ensure that Road to Survival is a welcoming and safe environment for all players to spend their time. There is no place in the game for player-to-player harassment of any kind. To that end, we’re implementing additional anti-harassment measures in the game to continue to protect players from inappropriate behavior, when and where needed.
It’s important to point out that while the game is rated 17+, and some strong language can be found in the narrative experience of the game, we still are focused on protecting our players from abusive behavior and language (regardless of the games mature rating and content).
Where is the moderation active?
The following areas are now benefitting from the Upgraded Automated Chat Moderation:
- Global Chat
- Faction Chat
- Leagues Chat
- Player Names
- Inbox Messages
How does this new chat moderation feature work?
The Automated Chat Moderation tool reviews chat and will become more restrictive if undesirable language is used. However, it does consistently review your recent chat, so the more positive and constructive language you use, the less restrictive your chat will become.
Some players that have been actively challenging and “trying out” the tool’s efficiency and inadvertently placed themselves in a demoted status. As a result, some harmless words may be temporarily filtered, where they wouldn’t be otherwise.
The chat moderation tool does not solely focus on a given list of banned words, but rather, scans the chat history and reviews the context of the players chat.
Player Blocking Feature
We revamped the player blocking and player reporting systems:
- Players will no longer be able to get around chat blocks by changing their names.
- The chat reporting system has been upgraded to allow for players to provide additional details when reporting players.
Note: With this revamp, all players previous block lists have been erased. Players will need to reblock any previously blocked players.
What are the consequences?
Actions are taken on an account with regards to the content and context of both player reports and chat moderation logs. What this means is that the volume of reports against an individual player will not guarantee a temporary suspension or permanent account ban.
There are 3 different types of punitive actions that can be taken on a player’s account, depending on the severity of the reports: Temporary Mute, Temporary Suspension and Permanent Ban.
Only a player’s individual actions can result in these steps being taken. This means players cannot band together to unrightfully get someone suspended.