Character tokens

I gained tokens today to acquire a 5 star character. I opened the menu and clicked to gain the random character, the game froze, lost my tokens and when it reloaded I wasnt even given the character at all. So bc the game lagging and freezing I lost tokens and gained nothing. Not pleased.

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Message support they should be able to help

did you checked your own rooster it happens to me all the time and i have a toon in there

Yea I checked. Not there. Kinda sucks.

I looked on the app the only support that I saw led me here lol…

This happens with survivor club too

Did you click

Menu(bottom right)
Settings(next to it)
Support(at the bottom of the screen)
Contact us(top right)

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