Carl to Carl? (30 day coin pack)

Hi, I’ve been playing for over a year. I am just confused on why people who have gotten the 30 day pass are not receiving the Epic Carl. Wouldn’t it make more sense to give everyone who had paid for it in the past to receive the Carl, and not just those who renewed it in the last 45 days?

Would you expect any other business you’d stopped buying from to reward you for your ‘loyalty’?

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Yes if they want to get you back spending. Also that Carl is crappy so it kind of isn’t reward…

If they are going to start doing this on a regular basis (& I really hope they do, despite having massive doubts), that is the hook for getting people spending on the pass again.

I didn’t stop spending, I just stopped buying the 30 day pass.