Dunno, is this how you tag people? or should I place #Kalishane or something?
This is old, problem from before. Just wanted to show how incompetent and backwards the logic behind support is. Seriously.
First, I ask them to retrieve my account. They can’t without a receipt. Okay then, I give them all my other facebook accounts to ask them WHICH one is supposed to hold my high level account… nothing. They can’t say, fine then. I ask for ways to “show it is me” without having to resort to PAYING then showing a receipt. Because that is bullshit.
Okay, there are NO OTHER WAYS to retrieve your account even though you linked to a mail THEY told me was fixed last time. They could give me back my account with some details in the past but can’t now? Oh, it is because they gave account to people who knew their raiding team AND their faction chat? Something everyone can see?
Wait, it doesn’t end there. I finally made it to find a way to get back my account. How? By using my little brother’s Iphone AND from there contacting support. Send a picture(they DID put the got damn camera button available on the support chat for a reason!) or pictures, from both Iphones of me doing the whole process and with the help and comments from support.
Retrieval account? They can’t do it? FINE. I will find a way to do it myself because they are incompetent enough and can’t give me a solution that isn’t give them a receipt. The whole point of being part of the support team is trying to find ways to fix a problem, moreso if THEY generated the problem/said fixed it in the past.
Okay, so, THEN, after finding one way to do this to show it IS me, what do they say to me?.. they can’t “unlink both account or change places because reasons”… seriously? Oh, it gets funnier, because when I asked them before that one if it was possible they said they COULD if I could give them:
- A transaction/receipt number of any purchase made on that account.
- Account name(old and new)
- Account code(old and new)
- Main/Active region in old account
- Account level(old and new)
- Name of faction in old account.
I gave them last month ALL OF THAT INFORMATION AND MORE. The only problem was the receipt, so they couldn’t retrieve my account. That is FINE.
So, I decide to retrieve my account through downloading it by my little brother’s iphone. From there, I would go to “contact us” Send a picture of my conversation in my Iphone. Then a picture from my Iphone showing the conversation in my little brother’s Iphone. To change places of the account because he doesn’t even play this game nor does he cares about it. Which is more than fine.
In a way, this ISN’T an account retrieval anymore because I would already have my goddamn account. This is more of a little issue and you CAN fix it without a god damn receipt when I can ask from FROM my account itself AND send you pictures of the whole god forsaken process.
They said they could change places of the account in a message before, then they said it is beyond their abilities. Seriously. I tagged(or I think i did, tagging is weird) all the admins or close to it people from this forum but I swear they wouldn’t even help me. Cause they didn’t answer last time which can be attributed to it having a bad Topic Title but whatever. Can I ask for help FROM THE FORUM please?