Cannot move to WOC region

I was chosen as a free agent and received a key, but there is no entrance.
There is no sign at the entrance.

contact support and they will move you manually

Thank you.
But was ignored after contacting support 17 hours ago

I messaged them saturday they moved me monday it was a long wait

Reply from support
After restarting the game, do nothing for about 20 minutes.
If that is no good, leave it on the world screen for about 20 minutes again.
If that doesn’t work, try troubleshooting Google Play.
It was that.

Tried everything but no effect

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