Bug when i buy a random premier recruit i dont get it! and i lost my money!

Player Name: JUAN PABLO
Faction: ILUMINATIS
Region: AUGUSTA (ES)
Device: SONY XA ULTRA
OS Version: ANDROID 7.0
Platform:
OS
Android 6.0.1 (Marshmallow), upgradable to 7.0 (Nougat)
Chipset
Mediatek MT6755 Helio P10
CPU
Octa-core (4x2.0 GHz Cortex-A53 & 4x1.0 GHz Cortex-A53)
GPU
Mali-T860MP2

What were you doing immediately before encountering the bug?
COMPRE UN RECLUTA PREMIER DE LOS QUE VENDEN AL AZAR, PAGANDO 250 MONEDAS Y ME APARECIÓ UNA CHICA DELGADA, CON CAMISA. LUEGO AL BUSCARLA EN MI PLANTILLA ELLA NO APARECE.

BUY A PREMIER RECRUIT OF THOSE WHO SELL THE RANDOM, PAYING 250 COINS AND I APPEARED A THIN GIRL, WITH SHIRT. THEN LOOKING FOR IT IN MY STAFF SHE DOES NOT APPEAR.

Does the bug occur every time?
NO, ESTA ES LA PRIMERA VEZ
NO, THIS IS THE FIRST TIME

If it occurs every time, what are the steps you take to make the bug occur?
NO OCURRE SIEMPRE, NO LO SÉ, PERO ES INJUSTO QUE PAGUES POR ALGO Y QUE NO LO RECIBAS.
IT DOES NOT HAPPEN ALWAYS, I DO NOT KNOW, BUT IT IS UNJUST THAT YOU PAY FOR SOMETHING AND THAT YOU DO NOT RECEIVE IT.

NO TENGO AL PERSONAJE Y NO TENGO EL DINERO QUE PAGUE.
NO TENGO NADA

I DO NOT HAVE THE CHARACTER AND I DO NOT HAVE THE MONEY I PAY.
I HAVE NOTHING

QUIERO UNA SOLUCIÓN
I WANT A SOLUTION