Bug negan 4stars ultra rare doesnt appear in my staff

bug

#1

Player Name: JUAN PABLO
Faction: ILUMINATIS
Region: AUGUSTA (ES)
Device: SONY XA ULTRA
OS Version: ANDROID 7.0
Platform: LATEST OF THE GAME
OS: ANDROID 7.0
Chipset: Mediatek MT6755 Helio P10
CPU: Octa-core (4x2.0 GHz Cortex-A53 & 4x1.0 GHz Cortex-A53)
GPU: Mali-T860MP2

What were you doing immediately before encountering the bug?
I WAS PLAYING BATTLE -> MAP OF HIGHWAY -> SANCTUARY I.
I LOST A BATTLE IN A++ -> PHASE 3
THEN I RAN, AND I WON NEGAN FOUR STARS ULTRA RARE
THEN WHEN I LOOK MY STAFF NEGAN DOESNT APPEAR

THIS IS THE SECOND CHARACTER THAT I LOSE IN TWO DAYS YESTERDAY AND TODAY

Does the bug occur every time?

NO, THIS IS THE FIRST TIME AND THE TIME THAT I LOSE A CHARACTER IN LESS THAT 24 HOURS

If it occurs every time, what are the steps you take to make the bug occur?
IT DOES NOT HAPPEN ALWAYS, I DO NOT KNOW, BUT IT IS UNJUST THAT YOU WIN A CHARACTER AND THAT YOU DO NOT RECEIVE IT. AND THE SECOND CHARACTER THAT I DONT RECEIVE IN LESS THAT 24 HOURS

I WANT A SOLUTION BECAUSE THIS SITUATION IS UNFAIR AND 2 CHARACTER THAT I DONT RECEIVE IN LESS THAT 24 HOURS


#2

If you “run” flee from a stage you forfeit all rewards. Stage rewards are only given when the stage is successfully completed.