Booted and told to update, but there is no update


#1

As said above. I was hooted, told to update but there is no update. Attempted a reinstall, and came thing. @JB.Scopely Help please!


#2

Assuming you are a Beta User, clear the Data on your Google Play Store App.

Settings > Applications > Google Play Store > Clear Data

Depending on your OS version, Clear Data may live in the “Storage” tab / section.


#3

There was an update for me.


#4

No update here


#5

No update here either, and clearing data from play store didn’t help


#6

Beta user… Got update


#7

That doesnt work. Im gone 6 days now.


#8

This is only a Beta Update - If you are not in Beta and were booted please let me know.


#9

Yea i was. Joined another region, not transfered and continues to boot. Effpain- / miss murder inc/ albert. @Shawn.Scopely


#10

not only have beta testers received updates, many of my friends have also received an update even though they are not beta testers!


#11

Cleared data, checked for update, still can’t get in. @Shawn.Scopely


#12

I’ve done that about a 100 times but I still have faith.


#13

@DiMaSiK - Nothing has been released outside of Beta. What update did your non-Beta friends claim to receive?

@Halflyng - If you’re on 14.0.0 and kicked out because you do not have 14.0.1 there isn’t much I can do unfortunately. Everything on my end indicates the build has propagated successfully.

@effpaiN - Not seeing anything in the error logs I have access to. I suggest reaching out to support.

https://scopely.com/customer-support/


#14

I did 5 days ago and it was pushed to account specialists…and here i sit with still no clue what is going on :sleepy::sleepy:


#15

im in beta too, got an update , got in the game and kept playing. whats the problem?


#16

Apologies I have no influence on the Support Queue or how tickets are handled. From what I do have access to I cannot see any specific issues that would be locking you out of the game.


#17

they said the game has been updated, but nothing has changed!


#18

I double checked all the platforms and nothing has been pushed Live in terms of a game update. Either your friends are in Beta and don’t realize or they might be confused.


#19

maybe they took the fix for the update?!


#20

So first I get a message to update, no update available. Now I’m getting a save data incompatibility message.