Lance + Lucai = Incest Children
We cannot do anything for you here. It looks like customer service identified the cause.
“Any use of our Service in violation of the license limitations contained in this Section 2 is strictly prohibited, and can result in the immediate termination or revocation of your limited license and may subject you to legal liability.”
If you violate terms of service in these ways you are subject to being banned:
“Engage in abusive, threatening, obscene, defamatory, libelous, racially, religiously, sexually, or otherwise any objectionable or offensive acts that include posting and/or communicating such information through our Service, or by any means.”
I can say from personal experience that “shit talking” will not cause this, and it is not automatic.