So the leader of a #1 faction moved his account from his Tablet to his iPhone, and when he logged into it, they dumped him into some random low level account. He immediately contacted customer support about the migration issue, and was forced into the waiting game for this crack team to help him.
Meanwhile, his account was dropped onto some random A-holes device, who decided to take this newfound account, use his transfer key to transfer regions, use up his resources, spend his coins, spend his league points, and devastate his account.
Now, customer service finally gets around to giving him his account back, with the wreckage in tact, but leaves him in the new region, with no coins, and no transfer key, and tells him “sorry, we can’t help you further, maybe you should be more careful with your account security.”
Are you f*ing kidding me? YOUR STUPID SYSTEM LOST HIS ACCOUNT!!! He didn’t let someone take it. He didn’t unlink it from his Facebook. He did NOTHING wrong, and you tell him TOUGH LUCK.
He is the leader of a faction that is primarily Prestige 13 players. He is exactly the target audience player you want. And you are blaming him for YOUR mistakes. He reached out in game, on forums, on line. He tried everything to get this fixed before this asshat ruined his game. You dragged your feet, and now you leave a great player to feel like he’s wasted a ton of time and money on your product.
Scopely, your lack of concern for your players is astounding.