I have messaged everyone under the sun and I don’t seem to be getting anywhere. Please don’t hate with this message, it’s sincere and I am close to giving up with this.
On 26th I pulled for Erika and on 27th I pulled for Madison, got both toons, admittedly it took me around £500 ($700) to get both but I was able to obtain many other epics as you would expect. Before I done my final 40 pull for Madison, I had messaged Scopely support to explain I had done done a 40 pull and did not have an epic within that particular 40 pull. I however kept on pulling for Madison. After finally getting her I sent her straight on to the Scav mission ‘you got lucky’.
About 10 minutes after pulling my Madison I noticed the museum collection that I had just completed for the turkeys etc had re-appeared which I thought was strange. Then I noticed my coins had increased and also the Scav mission had stopped.
I went to restart my Scav but couldn’t access my roster. Then went to try get into my roster through the usual way and everytime I clicked on it the game froze and closed. This was the same with raids, SR, Territories, world map or road maps. Anything at all which used my roster. I did however find a work around so I could atleast view my roster even if I couldn’t use it.
To my amazement, a few of the toons I had just pulled were gone from my roster.
If that wasn’t strange enough, the Zeki that had disappeared, he had left his weapon behind, but decided to leave it to Morgan as per above:
So as you would expect, I messaged support and they replied with info about the 40 pull I didn’t get only. No mention of anything else. I replied again trying to keep my cool, asking them to read my message properly, a second reply 24 hours later, 48 hours my initial query, with a link and more info on the 1 epic per 40 pull rule.
I have messaged them again this morning demanding this is esculated. I have also emailed both the CEO and CSO. I have a PM going with Kalishane who to be fair is trying though I appreciate that there isn’t a great deal she can do.
It goes without saying I have reinstalled the game and also tried to open my account on a second device and I have the exact same issues. However, the other device works fine when it comes to any other account.
This is a personal issue yes, but it underlines the huge issue with customer support more than ever. Responses for this have come from Gerard and Alvin.
I sincerely hope this is resolved without the need of legal proceedings. I would also like to note that as of yet, I have not approached google regarding a refund, though this will change very quickly if this isn’t resolved before the weekends CRW. I also expect to be compensated for the prizes I have missed out, the gear I have missed out from the roadmaps, the final Dwight parts I couldn’t collect.
Please see Video of my account below: