apologize, but I am not fluent in English and will use the google translator, so some sentences may be strange.
What happens to support? I had my account hacked two weeks ago and so far I can’t resolve it. Every moment they ask me for information that I send and they come back to me with more and more requests. Let’s go to the steps
1 - day 17 = account hacked
2 - same day reported problem for support
3 - I was informed that I was responsible for my account / login / password which I did not pass to anyone
4 - I showed that someone using bluestacks hacked into my account randomly, yes this is possible
5- I sent all my account data
6 - I sent all data from google play
7 - I sent purchase data with Scopely
8 - I sent the ID (several times), written and with mobile phone image
9 - I was asked for data from accounts that were entering through bluestacks I randomly accessed from third parties - submitted and shown to be a bug, regardless of whether the account is linked to google play or facebook
10 - I was asked to “uninstall and reinstall the game on my phone”. I didn’t understand why, but I did
11- with this procedure I lost all talk of more than 10 days of support
12 - Again I informed everything again. I was asked to create in another region from scratch, going through the home screen (the one that explains the game)
13 after doing this, I was asked for the ID (which is the same and does not change in my account regardless of the region I’m playing)
14 - I was asked if the new region I entered (which the support requested) is where my account was invaded (this lv 2), and I said no, is mine with lv 150.
15 - Now they say that I have to leave the other region (which I am not in days, because just stay there for minutes to do the tutorial as I was asked)
16 must have more than they asked, but it is so much that this is a summary
support, all I asked is that since day 17 my account was destroyed and back up, reset, anything before this day, because there were years gathering characters, gold, items, rings and among other things and much was lost and ruined.
What more do I need to do? I feel like they’re kidding me. I am 15 days without being able to play, losing events and evolution in the game and there is no end or a correct resolution for me.
Remembering that I have access to my account, it is on my phone and I enter normally at any time, but it is destroyed. Whoever broke in did it just to destroy it and is not using it at the moment.
And then, will I have a solution?