Last night I saw an offer (under “Offers”) for $99.99 for 8250 coins and 26,500 fire tokens. I left the app to check my bank account then came back and accidentally purchased the almost identical offer in the “Coins” section for $99.99 (same price) for 8250 (same amount of coins). I did not see that this one was missing the bonus 26,500 fire tokens. After an hour my fire tokens didn’t show up in my inbox. I then realized my mistake and contacted support (again about an hour after the purchase) explaining the mistake and asking if they could switch it to the offer I had intended to purchase and that was still available.
They said no and that “it will compromise the fairness in the game”. Seriously? How exactly? The very same two offers are still available for the same prices. It’s not like the offer wasn’t there at the time and now I want to retroactively upgrade to a better offer.
Are there some magic words I need to use to make Scopely support actually look into this and see it’s not a “fairness” issue? Has anyone had something similar to this happen?
Thanks for any help.