4* can't be ascended

Took a 4* to lvl 70 with YGL. Deleted the team that he was on. When I try to ascend, game tells me he is still on a team. I assure you, he is not. Can I get some help here?

Is he on Survival Road or are you 100% sure all the teams the toon is on are deleted?

Are you trying through the ascendance tower or roster page? Roster page had a known issue where it would say the toon is on a team even if it isn’t. Going to the ascendance tower was the easy work around for that.

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I’ll give the tower a try and report back

Tower worked. Interestingly, tower said the toon was locked and was grayed out, selected for ascendance anyway. Thanks for the tip!

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