30 day pass screw up


So I just renewed my pass which is my 3rd month in a row, I never recieved the Carl that everyone else got. Support tried saying because I renewed my pass so close to when the Carl’s were given out that I would have to wait until my bonus reward came.

Well I renewed, got my 30 day pass reward, (which was an aden) and still no Carl as promised. @kalishane you said to contact support when they were first given out, which i did, yet I still haven’t recieved Carl after getting the run around by support. I could really use some help on this.


Question… have you read the forums?


Where can i find the forums??


Yeah, I was part of this whole convo when Carl’s were given out.