30 day pass help for carl


#1

So I’ve been getting the runaround with support for over a month to get that free Carl that everyone else was given, I’ve subscribed to the monthly pass three months in a row. Now support is pretty much telling me I won’t be getting him. @kalishane @Andrea_Scopely @Agrajag please can any of you help me out on this?


#2

“Contact support”

Kalishane


#3

Don’t know how much more I can contact them ffs lol.


#4

Just contact them again


#5

I got the carl as a gift

Here is something i found


#6

Funny thing is, I’m actually waiting to see what they do say back this time. @kalishane I hope you’ve seen that I’ve tried about everything with support. Can you at least pass this along to someone that can help?


#7

I was part of that thread too, man alive this is coocoo for cocoa puffs.


#8

Screenshot that thread post to tech support maybe?


#10

I renewed my pass the day he came out, so that would’ve been month 2.


#11

I got mine and I wasn’t subscribed.

At the time, it had been about 30 days since I’d bought the 30 day pack.


#12

You fell into the 45-day window you may not have had it at the time you got him but within the last 45 days you had this subscription


#13

Well if you look at like marbles in a bucket with only 1 unicorn one you should get him if you do 4 months, like 2 in 80,3 in 120 and so on.


#14

I just flat out don’t get it, I’ve bought the 30 day pass 3 months in a row now. How support says I’m not eligible is beyond me. Really wish @kalishane or even @Shawn.Scopely could shed some light on this please.


#15

This appears to be the case.

We stretched it out to 45, was originally 30 to cover more people.


#16

It just doesn’t make sense, I’ve had the pass two days longer than my wife and she got Carl just fine.


#17

My brain hurts after reading that. It’s like a robot being stuck in a logic loop.


#18

The only one from support that didn’t sound like a robot was Jon, I’ve tried having them refer me back to him, must be the robots don’t have that command in their systems.


#19

OUCH!.. Sorry @bobbotokes
The least that could be done is extending this 5 star Carl fodder to anyone still naieve enough to still bother with this 30 day pass stuff.
Edit: no offense
Edit edit: Fried and still alive ; P


#20

Agreed and understood. Just clarifying you didn’t need to be actively subscribed.


#21

None taken, after this whole debacle I don’t think I will be renewing. Doesn’t seem like support is even trying to make things right. :frowning:

Edit: lol, are you in fried?